Refund policy

Effective Date: 5.24.24

Thank you for shopping at www.STPindustrial.com (the "Website"). We want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we are here to help. This Refund Policy outlines the terms and conditions related to returns, exchanges, and refunds for products purchased through our online store.

Returns

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in the original packaging
• Have the receipt or proof of purchase

Return Window

You have 30 calendar days from the date of purchase to return an item.

Shipping

 You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. 

Refund Timeframe

The refund will be processed within 5-7 business days after approval. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Contact Email Address] with your order number and details about the product's condition.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at orders@greenstoryglobal.com with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

STP Industrial

Email: orders@greenstoryglobal.com

Address: 4001 Performance Road, Suite 300, Charlotte, NC 28214

Thank you for shopping with us at www.STPindustrial.com. We appreciate your business and strive to provide you with the best possible customer service.