Shipping policy

Effective Date: 5.24.24

Welcome to www.STPindustrial.com (the "Website"). This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our online store. By placing an order on our Website, you agree to the terms of this Shipping Policy.

Shipping Destinations

We currently ship to addresses within the United States. At this time, we do not offer international shipping.

Shipping Methods and Delivery Times

We offer the following shipping methods:

  1. Standard Shipping: Delivery within 5-7 business days.
  2. Expedited Shipping: Delivery within 2-3 business days.
  3. Overnight Shipping: Delivery by the next business day.

Please note that delivery times are estimates and may vary depending on your location and other factors. Business days do not include weekends or public holidays.

Shipping Costs

Shipping costs are calculated based on the shipping method selected, the weight and dimensions of your order, and the delivery destination. Shipping costs will be displayed at checkout before you complete your purchase.

Order Processing Time

Orders are typically processed within 1-2 business days. Processing times may be longer during peak periods or due to high order volumes. You will receive an email confirmation once your order has been shipped.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order by logging into your account on our Website and viewing your order history.

Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses. If you realize that you have provided an incorrect address, please contact us immediately at [Contact Email Address] to update your shipping information.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery, we will notify you and provide options for reshipment. Additional shipping charges may apply.

Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us at [Contact Email Address] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

Changes to This Shipping Policy

We may update our Shipping Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Shipping Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Shipping Policy or your order, please contact us at:

STP Industrial

Email: orders@greenstoryglobal.com

Address: 4001 Performance Road, Suite 300, Charlotte, NC 28214

Thank you for shopping with us at www.STPindustrial.com. We appreciate your business and strive to provide you with the best possible shopping experience.